Artwork

How Intercom Is Automating Up to 94% of Customer Support

Opto Sessions – Invest in the Next Big Idea

48 subscribers

published

Play Playing
iconShare
 
MP3•Episode home
Manage episode 519213168 series 2715815
Content provided by Haydn Brain & Ed Gotham, Haydn Brain, and Ed Gotham. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Haydn Brain & Ed Gotham, Haydn Brain, and Ed Gotham or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

Intercom co-founder and CSO Des Traynor joins OPTO Sessions to unpack the company’s AI-first shift and Fin, the 27-part AI customer service agent that delivers better, faster answers up to 94% of the time.

-----
The content in this podcast is for informational purposes only. Opto Markets LLC does not recommend any specific securities or investment strategies. Investing involves risk & investments may lose value, including the loss of principal. Past performance does not guarantee future results. Investors should consider their investment objectives and risks carefully before investing. The information provided is not an endorsement of this product and is for information and/or educational purposes only.

…   continue reading

Chapters

1. Introduction to Intercom and Des's journey (00:00:00)

2. Transitioning to an AI-first company (00:03:31)

3. Understanding Fin: The AI customer support agent (00:06:09)

4. Fin's functionality architecture & current challenges (00:10:38)

5. The future of AI in customer support (00:16:10)

6. How to evaluate a company - four criteria (00:21:41)

7. Intercom's competitive moat (00:24:37)

8. Silent failures and quality control in AI (00:29:03)

9. Lightning round (00:31:13)

263 episodes

#Entrepreneur #Haydn Brain & Ed Gotham #Ed Gotham #Haydn Brain #Trading #Business #News #Investing #ETF