Episode 6: Good Customer Service (Part B)

In this episode of PEELC Strategy Productions, we explore how technology has transformed customer service and revolutionised how businesses connect with customers. From social media and live chat to loyalty apps and personalised marketing, we examine the tools that create seamless customer experiences and foster brand loyalty.

Discover how businesses leverage technology to reduce costs, improve efficiency, and deliver exceptional service—while navigating the challenges of balancing innovation and a personal touch.

We also revisit BrewBliss, our fictional coffee shop, to see how it uses an innovative app and data-driven insights to engage customers and increase sales.

Stream now on BuzzSprout, Spotify, Apple Podcasts, YouTube, and all major platforms. Subscribe today and stay ahead in the business world!

Credits: Audio and AI assistance powered by Google Notebook LM.

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