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HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
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Content provided by Jessica Gillingham and Kristian Lupinski, Jessica Gillingham, and Kristian Lupinski. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jessica Gillingham and Kristian Lupinski, Jessica Gillingham, and Kristian Lupinski or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
In this episode of Pillow Talk Sessions, Jessica Gillingham and Kristian Lupinski sit down with Kevin Murphy, Co-founder & COO of Renew, to explore how multifamily operators can turn one of their biggest weaknesses—renewals—into a relationship-driven advantage.
💡 Highlights include:
🏘️ Why renewals should start on day one, not 60 days before expiry
🏨 How “hotelification” is reshaping expectations in the rental world
📊 Why fragmented operators struggle with loyalty—and how networks can solve it
🤖 The balance between AI automation and human service recovery
🌍 A vision for renting as part of the American dream by 2030
Kevin’s insights reveal a roadmap for operators to build loyalty, trust, and retention in a sector that has long struggled with churn.
31 episodes
