Manage episode 492994464 series 2937583
Giselda Accinelli from M-Motion Prestige Properties in Queensland shares her property management journey, focusing on delivering exceptional service through personal connection and a quality-over-quantity approach to business growth.
• Based in the Sorrento bundle area with a beautiful office that feels like home
• Growing steadily with about 70 properties, prioritizing quality management over rapid expansion
• Recruited a trainee property manager she met as an Uber driver who demonstrated exceptional work ethic
• Passionate about providing personalized property management that justifies higher fees (7-8.5%) versus discount agencies (5%)
• Shares story of a $1,800/week property severely damaged under a discount agency's management
• Emphasizes the importance of regular property inspections and personal contact with tenants to identify issues early
• Cautious about excessive automation and AI, preferring to maintain control over critical processes
• Views property management as building long-term relationships with owners and tenants
• Trains new team members thoroughly by focusing on fundamentals and gradually increasing responsibilities
• Believes in the value of introducing team members to owners to build trust and transparency
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Chapters
1. Catching Up: New Office and Growth (00:00:00)
2. Recruiting From Unexpected Places (00:03:46)
3. The Value of Quality Management (00:09:04)
4. Owner Education and Property Maintenance (00:17:16)
5. Technology vs. Human Connection (00:29:59)
6. Training New Property Managers (00:45:38)
7. Guilty Pleasures and Final Thoughts (00:53:35)
191 episodes