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HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
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In today's episode, we're joined by Breanna Moreno, VP of Customer Experience at True Classic, recorded live on the conference floor at ShopTalk 2024 in Las Vegas!
Breanna joins us to discuss how True Classic pivoted from being a cost center in Customer Services to becoming a revenue-generating machine.
We also learn how True Classic's culture is crucial for the scalability of the Customer Services operation, whilst discussing how you can get bigger and better outcomes with less resource.
Happy listening - make you sure you subscribe to stay up-to-date on future episodes!
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