A 200-plus unit Manhattan condo thought they were holding a routine virtual election. Votes were cast through Zoom chat and the condo emergency intervention was required to certify the results. In this episode, Corinne Arnold and Will Kwan from EZ Election Solutions explain why they were brought in to salvage the situation. They walk through what went wrong, why the managing agent running the election created problems nobody anticipated, and how the chaos could have been avoided entirely. The conversation unpacks the warning signs other boards should watch for and reveals practical lessons about election security, voter privacy, and when to bring in outside help. If your building handles its own elections, this case study offers a cautionary tale worth hearing. Habitat's Emily Myers conducts the interview.

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