Share
Best Business Podcast (Gold), British Podcast Awards 2023 How do you build a fully electric motorcycle with no compromises on performance? How can we truly experience what the virtual world feels like? What does it take to design the first commercially available flying car? And how do you build a lightsaber? These are some of the questions this podcast answers as we share the moments where digital transforms physical, and meet the brilliant minds behind some of the most innovative products a ...
…
continue reading
Manage episode 508532677 series 2870510
Content provided by Melissa Perri. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Melissa Perri or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
How can a product manager handle a backlog of unanswered customer support tickets and enhancement requests while transitioning to a more strategic approach?
Addressing a backlog of customer requests requires strategic thinking rather than reactive responses. To manage this, categorize requests into buckets, establish communication rhythms for backlog reviews, and reset stakeholder expectations. Focus on quick wins to build credibility, engage with stakeholders collaboratively, and protect time for strategic discovery. Ultimately, create a framework for product strategy to prioritize feature enhancements effectively while involving customer support in the triaging process.
Episode resources:Check out Monday dev: http://monday.com/devGet a Angel Squad Guest pass: https://go.angelsquad.co/melissaCheck all the podcast episodes here: https://www.produxlabs.com/product-thinking
332 episodes
))
