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Jim’s column

this week emphasizes the importance of clear and understandable communication

in public relations, particularly for industries like pulp and paper. It

highlights a scenario where a technical explanation about mill odors confused

and potentially alarmed the public. The author argues that companies should

avoid jargon and instead use familiar analogies to describe their processes and

materials. By relating industrial activities to everyday experiences,

organizations can foster better understanding and trust with their communities,

preventing unnecessary fear and misinformation.

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698 episodes