Do you plan for incidents? Do you have a time / cost budget for it in your sprint or quarterly planning? Do you have engineers that are "interruptible"?
We discussed those and more questions with Lisa Karlin Curtis, Founding Engineer at incident.io who teaches us why we need to think differently about dealing with incidents!
In our discussion we learn why modern incident management embraces more incidents that are publicly shared within an organization to foster learning. We learn about how to train more people to become incident responders, how to triage and categorize incidents, how to better plan for them and how to best report on them
We also touch on AI - and how AI-generated code will eventually result in more Incidents which we should use as an opportunity to learn and improve our engineering process
P.S: This was our 10th-anniversary podcast episode!!
Here the links we discussed in the podcast:
Lisa's LinkedIn: https://www.linkedin.com/in/lisa-karlin-curtis-a4563920/
Her talk at ELC Prague: https://docs.google.com/presentation/d/18536WBHBcPEppEeXXP7o5UQOX2XfWoGmfds2CHegHq4/edit?slide=id.g3434e0cba65_0_0#slide=id.g3434e0cba65_0_0
Incident Playbook: https://incident.io/guide