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Summary
Neal Eggers and Karyn Dupree from BPA Quality initiate a new series, "Coffee & Quality," aiming to discuss both coffee and contact center quality monitoring. They share personal coffee preferences and experiences while connecting it to the importance of proactive business intelligence in contact center quality monitoring.
Highlights
☕ Neal and Karyn introduce a new series, "Coffee & Quality," focusing on coffee and contact center quality monitoring.
☕ They share their coffee preferences, discussing types, brewing methods, and unique additions like lemon peel.
☕ Karyn highlights the importance of coffee in her day, especially with a busy schedule as a soccer parent.
☕ Neal narrates a story involving his mother's contact center experience, emphasizing the need for efficient quality monitoring.
☕ The discussion delves into the role of quality monitoring in identifying and addressing inefficiencies for cost savings and business improvement.
☕ They express the mission of their series to bring in guests to share personal experiences and insights into contact center quality.
☕ Plans for future episodes include inviting David Blackwell, one of the owners of BPA Quality, to discuss the company's origins and vision.
This episode blends personal anecdotes, coffee talk, and insights into contact center quality monitoring, setting the stage for future discussions.

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As always, Have a Quality Day!