In this episode of The Radical Hospitality Show, host Zeke Freeman sits down with Neil Shah, founder of Inntech Management and owner/operator of 13 hotels, including six in Sedona, Arizona. Neil shares his inspiring journey from immigrant electrical engineer to hospitality entrepreneur. He reveals how he got his start with just $20,000 saved from a side hustle building websites, and how that turned into a growing portfolio of boutique hotels.

Neil breaks down his investment strategy, partnership dynamics, operations philosophy, and what it really takes to succeed in the boutique hotel space—especially when transitioning from short-term rentals. This episode is packed with real-life lessons, tactical advice, and behind-the-scenes stories that are especially helpful for aspiring hoteliers, STR operators, and real estate entrepreneurs.

Key Topics Discussed:

• Neil’s journey from India to owning 13 hotels in Arizona
• How a side hustle funded his first hotel investment
• The power of mentorship and long-term partnerships
• What it takes to transition from STR to hotel ownership
• Operational efficiencies, financing strategies, and building teams
• Technology tools for hotel operations (Cloudbeds, DDL, Whistle)
• Workforce housing challenges and solutions in high-cost areas
• Advice for structuring GP/LP partnerships
• What to consider before jumping into new hotel construction
• How Neil turned around a 30% occupancy hotel into a thriving asset

02:15 Neil's Journey: From Electrical Engineer to Hotel Owner

03:04 First Steps in the Hotel Industry

04:09 The Big Realization: Loving the Hospitality Business

04:37 From College to Flagstaff: Building a Career

06:14 First Investment: The Best Western Deal

12:56 Scaling Up: The Tucson Property

17:24 Partnership Dynamics and Mentorship

21:44 Advice for Aspiring Hotel Entrepreneurs

27:00 Staffing Needs for Larger Properties

27:39 Transitioning from Airbnb to Boutique Hotels

28:13 Challenges in Hotel Management Systems

29:49 Common Mistakes by New Hoteliers

30:39 Defining Your Buy Box and Raising Capital

31:42 Current Portfolio and Management Strategies

34:23 Technology and Operations in Boutique Hotels

37:28 Dealing with Workforce Housing Challenges

38:54 Impact of Political Changes on Business

40:23 Advice for Limited and General Partners

43:41 Acquiring vs. New Construction

46:23 Case Study: Successful Repositioning in Sedona

53:15 Future Plans and Mentorship

Connect with Zeke Freeman:
Instagram: @zekefreeman_rootarchitecture and @rootarchitecture
YouTube: @rootarchitecture
Facebook: @RootArchitectureandDevelopment
LinkedIn: Zeke Freeman
X/Twitter: @zfreemanroot
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