Ep 63. How to maintain a 24 7 operational team in the 21st century

Rail Technology Magazine Podcast

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The railway industry stands at a pivotal moment, grappling with the need to adapt its workforce strategies to meet the challenges of the future. In our latest podcast episode, we hear from Brad Smith, the Operations Manager for Wessex Route at Network Rail.

As we delve into the complexities of maintaining a 24/7 operational team, Brad highlights the evolving expectations of employees, particularly in light of generational shifts. With Gen Z projected to comprise over 30% of the global workforce by 2030, it is crucial for the railway to understand that this new generation seeks more than just a paycheque; they desire purpose, flexibility, and opportunities for personal growth.

One of the key takeaways from the discussion is the importance of structuring the workforce effectively to avoid burnout and ensure operational continuity. Brad emphasises that the railway cannot afford to be overstaffed or understaffed. Instead, a balanced approach is necessary to maintain efficiency and keep the railway running smoothly. This involves leveraging technology, such as predictive analytics and AI-driven scheduling, to optimise staffing levels and enhance productivity.

Moreover, the conversation touches on the imperative of fostering a diverse and inclusive workforce. Brad points out that diversity isn't merely a buzzword; it is a business necessity that can lead to improved decision-making and operational effectiveness. Inclusive teams are not only more engaged but also demonstrate lower turnover rates, which is vital for an industry that never sleeps.

As we navigate through the challenges of an ageing workforce and skills gaps, the episode underscores the significance of investing in training and development.

Apprenticeships and structured career pathways are essential for building internal capabilities and nurturing future leaders from within the organisation.

In conclusion, the railway industry must rethink its people strategy to thrive in an era of rapid change. By embracing new working practices, investing in talent development, and committing to diversity and inclusion, we can ensure that the railway is not only sustainable but also future-proof for generations to come. Listen to the episode for a deeper dive into these critical topics and learn how the railway can adapt and thrive in the face of challenges.

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