Join Jonathan Guiney and Brendon Russ on Reliability Radio as they welcome Andy Hancock from SAP to discuss the transformative impact of artificial intelligence on enterprise asset management. Andy explains how SAP is leveraging AI—from its early predictive analytics library to its new digital assistant, Joule—to fundamentally change how users interact with the system.

The conversation delves into the three phases of SAP’s AI strategy: a “help me” function for new users, an advanced “decision support” phase that pulls insights from multiple systems, and the future of autonomous workflows that run in the background. Andy also addresses the critical role of data quality and the importance of a well-executed change management plan. This episode offers a clear roadmap of how AI is becoming a core, mainstream feature that will simplify processes, reduce screen time, and empower maintenance teams to make more accurate decisions, quicker.