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It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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How can leaders build, maintain, and restore trust during times of disruption and uncertainty? In this first episode in the Future of Trust special series, Susan Irving, CMO of Kruger Products joins Jennifer Lee managing partner, Deloitte Growth Platforms, with host Don Fancher, Deloitte Global Forensic leader to discuss the trust journey Kruger and other organizations have taken, the lessons learned, and how it has changed how they relate to their customers, employees, and partners.
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