In this podcast, current Executive Director of the International Ombuds Association (IOA), Chuck Howard charts a brief history of the Ombuds movement to focus the lens on the role of organizational Ombuds Programs and Committees within non-governmental organizations to multinational companies. Underscoring the sanctity of process, confidentiality, he dives into the 3 i’s of the Ombuds process: independence, impartiality and informality and previews case examples captured in his latest book, A Practical Guide to Organizational Ombuds: How They Help People and Organizations. Chuck wants to post the final, edited version on his website when ready and appreciates a preview — if that’s possible. --------------------------------------- Renew your membership or join the Section at ambar.org/JoinDR!