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AI in Retail: The Complex Evolution of Physical Retail

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Manage episode 472379851 series 1666747
Content provided by Retail Doctor Group. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Retail Doctor Group or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

We're delighted to present a thought-provoking session where Brian Walker, CEO of Retail Doctor Group, reconnects with Nikki Baird, VP Strategy and Product at Aptos, for their second illuminating conversation.

Episode highlights include:

  • Exploration of the physical store's critical role in creating emotional brand connections for pandemic-influenced younger consumers
  • Honest discussion about the inventory pendulum swinging between physical and digital channelsโ€”and why retailers haven't found the right balance
  • Fresh insights into the "store of the future" concept, including appointment-based shopping experiences and targeted inventory curation
  • Practical considerations about labour challenges and addressing the global phenomenon of deteriorating customer behaviour
  • Nikki's candid assessment of agentic AI at NRF 2025โ€”separating genuine innovation from "shiny object syndrome"
  • Provocative discussion about how consumer-controlled AI shopping bots might eventually commoditise retail brands
  • Pragmatic evaluation of enterprise-level AI adoption and whether current enthusiasm justifies future cost implications
  • The enduring truth that "consumers expect you to solve their loneliness problems" amid technological advancement

Spanning Sydney to snow-covered Colorado, this conversation offers invaluable perspective for retail leaders navigating the tension between operational efficiency and meaningful customer experiences.

Drawing from Baird's extensive career and frequent Forbes contributions, the discussion provides a balanced view of retail's technological future while acknowledging the fundamentally human nature of shopping experiences.

๐—–๐—ผ๐—ป๐˜๐—ฎ๐—ฐ๐˜ ๐—ฅ๐—ฒ๐˜๐—ฎ๐—ถ๐—น ๐——๐—ผ๐—ฐ๐˜๐—ผ๐—ฟ ๐—š๐—ฟ๐—ผ๐˜‚๐—ฝ ๐—ณ๐—ผ๐—ฟ ๐—ฎ ๐—ฐ๐—ผ๐—บ๐—ฝ๐—น๐—ถ๐—บ๐—ฒ๐—ป๐˜๐—ฎ๐—ฟ๐˜† ๐Ÿญ๐Ÿฑ-๐—บ๐—ถ๐—ป๐˜‚๐˜๐—ฒ ๐—ฐ๐—ผ๐—ป๐˜€๐˜‚๐—น๐˜ ๐—ฎ๐—ป๐—ฑ ๐Ÿฏ ๐—ธ๐—ฒ๐˜† ๐—ถ๐—ป๐˜€๐—ถ๐—ด๐—ต๐˜๐˜€ ๐—ฎ๐—ฏ๐—ผ๐˜‚๐˜ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฏ๐˜‚๐˜€๐—ถ๐—ป๐—ฒ๐˜€๐˜€ ๐˜๐—ผ๐—ฑ๐—ฎ๐˜†.

โ˜Ž +61 2 9460 2882 โœ‰ [email protected] ๐ŸŒ https://retaildoctor.com.au/

๐Ÿ‘‰ ๐—๐—ผ๐—ถ๐—ป ๐˜๐—ต๐—ฒ ๐—–๐—ผ๐—ป๐˜ƒ๐—ฒ๐—ฟ๐˜€๐—ฎ๐˜๐—ถ๐—ผ๐—ป Have a comment on the content? We'd love your feedback... Be sure to let us know in the comments below what you think!

๐Ÿ‘‰ ๐—œ๐—ป๐˜ƒ๐—ถ๐˜๐—ฒ ๐—ฎ ๐—™๐—ฟ๐—ถ๐—ฒ๐—ป๐—ฑ Feel free to share, send via DM, or repost to your network for added commentary.

๐Ÿ‘‰ ๐——๐—ผ๐˜„๐—ป๐—น๐—ผ๐—ฎ๐—ฑ ๐—ข๐˜‚๐—ฟ ๐—Ÿ๐—ฎ๐˜๐—ฒ๐˜€๐˜ ๐—ช๐—ต๐—ถ๐˜๐—ฒ๐—ฝ๐—ฎ๐—ฝ๐—ฒ๐—ฟ ๐—ก๐—ผ๐˜„ https://retaildoctor.com.au/rdg-white-paper/

๐Ÿ‘‰ ๐—ฅ๐—ฒ๐—ฎ๐—ฑ ๐˜๐—ต๐—ฒ ๐—•๐—น๐—ผ๐—ด https://retaildoctor.com.au/rdg-blog/

๐Ÿ‘‰ ๐—Ÿ๐—ฒ๐—ฎ๐—ฟ๐—ป ๐— ๐—ผ๐—ฟ๐—ฒ ๐—”๐—ฏ๐—ผ๐˜‚๐˜ ๐—ฅ๐——๐—š https://www.linkedin.com/company/retail-doctor-group/about/

๐Ÿ‘‰ ๐—๐—ผ๐—ถ๐—ป ๐—ฅ๐——๐—š'๐˜€ ๐—˜๐˜…๐—ฐ๐—น๐˜‚๐˜€๐—ถ๐˜ƒ๐—ฒ ๐—–๐—˜๐—ข ๐—–๐—ผ๐—บ๐—บ๐˜‚๐—ป๐—ถ๐˜๐˜† https://retaildoctor.com.au/ceo-breakfasts/

๐Ÿ‘‰ ๐—ฆ๐˜‚๐—ฏ๐˜€๐—ฐ๐—ฟ๐—ถ๐—ฏ๐—ฒ ๐˜๐—ผ ๐—ฅ๐——๐—š'๐˜€ ๐—ก๐—ฒ๐˜„๐˜€๐—น๐—ฒ๐˜๐˜๐—ฒ๐—ฟ https://retaildoctor.com.au/newsletter/

๐Ÿ‘‰ ๐——๐—ผ๐˜„๐—ป๐—น๐—ผ๐—ฎ๐—ฑ ๐—•๐—ฟ๐—ถ๐—ฎ๐—ป ๐—ช๐—ฎ๐—น๐—ธ๐—ฒ๐—ฟ'๐˜€ ๐—ฆ๐—ฝ๐—ฒ๐—ฎ๐—ธ๐—ฒ๐—ฟ ๐—ฃ๐—ฎ๐—ฐ๐—ธ ๐—ป๐—ผ๐˜„: https://retaildoctor.com.au/speaker/

๐Ÿ‘‰ ๐—Ÿ๐—ถ๐˜€๐˜๐—ฒ๐—ป ๐˜๐—ผ ๐—ฅ๐——๐—š'๐˜€ ๐—ฃ๐—ผ๐—ฑ๐—ฐ๐—ฎ๐˜€๐˜๐˜€ https://retaildoctor.com.au/podcast-library/

  continue reading

72 episodes

Artwork
iconShare
 
Manage episode 472379851 series 1666747
Content provided by Retail Doctor Group. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Retail Doctor Group or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

We're delighted to present a thought-provoking session where Brian Walker, CEO of Retail Doctor Group, reconnects with Nikki Baird, VP Strategy and Product at Aptos, for their second illuminating conversation.

Episode highlights include:

  • Exploration of the physical store's critical role in creating emotional brand connections for pandemic-influenced younger consumers
  • Honest discussion about the inventory pendulum swinging between physical and digital channelsโ€”and why retailers haven't found the right balance
  • Fresh insights into the "store of the future" concept, including appointment-based shopping experiences and targeted inventory curation
  • Practical considerations about labour challenges and addressing the global phenomenon of deteriorating customer behaviour
  • Nikki's candid assessment of agentic AI at NRF 2025โ€”separating genuine innovation from "shiny object syndrome"
  • Provocative discussion about how consumer-controlled AI shopping bots might eventually commoditise retail brands
  • Pragmatic evaluation of enterprise-level AI adoption and whether current enthusiasm justifies future cost implications
  • The enduring truth that "consumers expect you to solve their loneliness problems" amid technological advancement

Spanning Sydney to snow-covered Colorado, this conversation offers invaluable perspective for retail leaders navigating the tension between operational efficiency and meaningful customer experiences.

Drawing from Baird's extensive career and frequent Forbes contributions, the discussion provides a balanced view of retail's technological future while acknowledging the fundamentally human nature of shopping experiences.

๐—–๐—ผ๐—ป๐˜๐—ฎ๐—ฐ๐˜ ๐—ฅ๐—ฒ๐˜๐—ฎ๐—ถ๐—น ๐——๐—ผ๐—ฐ๐˜๐—ผ๐—ฟ ๐—š๐—ฟ๐—ผ๐˜‚๐—ฝ ๐—ณ๐—ผ๐—ฟ ๐—ฎ ๐—ฐ๐—ผ๐—บ๐—ฝ๐—น๐—ถ๐—บ๐—ฒ๐—ป๐˜๐—ฎ๐—ฟ๐˜† ๐Ÿญ๐Ÿฑ-๐—บ๐—ถ๐—ป๐˜‚๐˜๐—ฒ ๐—ฐ๐—ผ๐—ป๐˜€๐˜‚๐—น๐˜ ๐—ฎ๐—ป๐—ฑ ๐Ÿฏ ๐—ธ๐—ฒ๐˜† ๐—ถ๐—ป๐˜€๐—ถ๐—ด๐—ต๐˜๐˜€ ๐—ฎ๐—ฏ๐—ผ๐˜‚๐˜ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฏ๐˜‚๐˜€๐—ถ๐—ป๐—ฒ๐˜€๐˜€ ๐˜๐—ผ๐—ฑ๐—ฎ๐˜†.

โ˜Ž +61 2 9460 2882 โœ‰ [email protected] ๐ŸŒ https://retaildoctor.com.au/

๐Ÿ‘‰ ๐—๐—ผ๐—ถ๐—ป ๐˜๐—ต๐—ฒ ๐—–๐—ผ๐—ป๐˜ƒ๐—ฒ๐—ฟ๐˜€๐—ฎ๐˜๐—ถ๐—ผ๐—ป Have a comment on the content? We'd love your feedback... Be sure to let us know in the comments below what you think!

๐Ÿ‘‰ ๐—œ๐—ป๐˜ƒ๐—ถ๐˜๐—ฒ ๐—ฎ ๐—™๐—ฟ๐—ถ๐—ฒ๐—ป๐—ฑ Feel free to share, send via DM, or repost to your network for added commentary.

๐Ÿ‘‰ ๐——๐—ผ๐˜„๐—ป๐—น๐—ผ๐—ฎ๐—ฑ ๐—ข๐˜‚๐—ฟ ๐—Ÿ๐—ฎ๐˜๐—ฒ๐˜€๐˜ ๐—ช๐—ต๐—ถ๐˜๐—ฒ๐—ฝ๐—ฎ๐—ฝ๐—ฒ๐—ฟ ๐—ก๐—ผ๐˜„ https://retaildoctor.com.au/rdg-white-paper/

๐Ÿ‘‰ ๐—ฅ๐—ฒ๐—ฎ๐—ฑ ๐˜๐—ต๐—ฒ ๐—•๐—น๐—ผ๐—ด https://retaildoctor.com.au/rdg-blog/

๐Ÿ‘‰ ๐—Ÿ๐—ฒ๐—ฎ๐—ฟ๐—ป ๐— ๐—ผ๐—ฟ๐—ฒ ๐—”๐—ฏ๐—ผ๐˜‚๐˜ ๐—ฅ๐——๐—š https://www.linkedin.com/company/retail-doctor-group/about/

๐Ÿ‘‰ ๐—๐—ผ๐—ถ๐—ป ๐—ฅ๐——๐—š'๐˜€ ๐—˜๐˜…๐—ฐ๐—น๐˜‚๐˜€๐—ถ๐˜ƒ๐—ฒ ๐—–๐—˜๐—ข ๐—–๐—ผ๐—บ๐—บ๐˜‚๐—ป๐—ถ๐˜๐˜† https://retaildoctor.com.au/ceo-breakfasts/

๐Ÿ‘‰ ๐—ฆ๐˜‚๐—ฏ๐˜€๐—ฐ๐—ฟ๐—ถ๐—ฏ๐—ฒ ๐˜๐—ผ ๐—ฅ๐——๐—š'๐˜€ ๐—ก๐—ฒ๐˜„๐˜€๐—น๐—ฒ๐˜๐˜๐—ฒ๐—ฟ https://retaildoctor.com.au/newsletter/

๐Ÿ‘‰ ๐——๐—ผ๐˜„๐—ป๐—น๐—ผ๐—ฎ๐—ฑ ๐—•๐—ฟ๐—ถ๐—ฎ๐—ป ๐—ช๐—ฎ๐—น๐—ธ๐—ฒ๐—ฟ'๐˜€ ๐—ฆ๐—ฝ๐—ฒ๐—ฎ๐—ธ๐—ฒ๐—ฟ ๐—ฃ๐—ฎ๐—ฐ๐—ธ ๐—ป๐—ผ๐˜„: https://retaildoctor.com.au/speaker/

๐Ÿ‘‰ ๐—Ÿ๐—ถ๐˜€๐˜๐—ฒ๐—ป ๐˜๐—ผ ๐—ฅ๐——๐—š'๐˜€ ๐—ฃ๐—ผ๐—ฑ๐—ฐ๐—ฎ๐˜€๐˜๐˜€ https://retaildoctor.com.au/podcast-library/

  continue reading

72 episodes

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