Future of Retail: The 4 Pillars of AI Shaping Tomorrow's Consumer Behaviours

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Future of Retail: The 4 Pillars of AI Shaping Tomorrow's Consumer Behaviours

3d ago 37:26

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We're delighted to present a thought-provoking session where Brian Walker, Founder and CEO of Retail Doctor Group, chats with AI visionary Chad Lieberman to explore how the 4 pillars of AI in retail are fundamentally rewiring the DNA of search, consumer behaviour, language model learning, and retail commerce overall.

Episode highlights include:

Why the future isn't "retail without humans" but rather humans amplified by AI
Chad's bold prediction: your iPhone will join cassette players in the technology graveyard as AI in retail combines with technology and robotics to create truly hands-free shopping experiences
The strategic roadmap every retailer needs now - from table stakes implementations to the big bets that will separate winners from digital casualties in the race to implement AI in retail effectively
How to navigate the tension between lightning-fast technological capability and the very human desire for authentic connection

About the 4 Pillars of AI in Retail

Pillar 1 - Awareness & Discovery: Why your website's search bar is about to become as obsolete as a fax machine

Pillar 2 - Enhanced Experience: How multimodal agents transform traditional browsing into personalised conversations

Pillar 3 - Autonomous Service: How customer service is transforming from frustrating phone trees to intelligent agents

Pillar 4 - Future Innovation: The fascinating world of agent-to-agent commerce

This isn't your typical "AI will change everything" conversation. Chad brings real-world implementation experience and a refreshingly honest perspective on what's hype versus what's happening right now in retail boardrooms.

From generative engine optimisation to the ethics of autonomous commerce, we cover the full spectrum of retail's AI transformation - including the slightly eerie question of whether we're creating shopping experiences that are too good to be human.

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