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Reputation Management Software Comparison
Episode #9
How Reviews UP reputation management software comparison stacks up against Birdeye and Podium.
Script:
Olivia:
Hey everyone! Welcome to a special intern edition of the Feedback Hack — the podcast where we talk all things reputation, reviews, and how to grow your brand the smart way. I’m Olivia…
Lou:
…And I’m Lou! Today we’re diving into how Reviews Up stacks up against some of the big names out there — Birdeye and Podium.
Olivia:
Exactly. You’ve probably heard of all three if you’ve been exploring ways to boost your online reviews. So let’s get into it. First up — pricing.
Lou:
If you’re watching your budget — Reviews Up is where it’s at. They offer budget-friendly, transparent pricing, compared to Birdeye, which sits in that mid to high range, and Podium, which charges even higher pricing tiers.
Olivia:
Yeah, no hidden fees, no sticker shock. You just get what you pay for — and it’s clear from the start. Now, when it comes to platform focus, Reviews Up has a strong, laser focus on — what else? — reviews and reputation.
Lou:
Meanwhile, Birdeye and Podium are spreading their focus broader — beyond just reputation management. That can be good if you want a lot of extras, but it also means… reviews aren’t always their top priority.
Olivia:
Right. And if you’re looking for the best value? Reviews Up is again a standout — affordable and packed with all the tools you actually need. Birdeye is loaded with features too, but honestly? It can get pricey. And Podium — it’s great — but only if you’re willing to pay for it.
Lou:
Let’s talk about usability. Reviews Up has a clean, simple, intuitive interface — no learning curve. You hop in, you know what you’re doing. Birdeye? Tons of features, but it can feel overwhelming. And Podium — while polished — can get cluttered with too many options.
Olivia:
Now, reviews are the heart of it all, right? Reviews Up gives you both public, and private review management for both customers and employees — which is huge for getting real feedback you can act on. Birdeye offers private but no employee, but Podium? Only public reviews.
Lou:
You also can’t ignore the mascot battle. Reviews Up has UPZY — that friendly green troll who actually helps guide you around. Birdeye’s mascot is… fun but not really part of the experience. Podium? Eh, just a generic bot.
Olivia:
(Laughs) UPZY wins, hands down. And speaking of real people — Reviews Up uses real human support, not just AI. Birdeye mixes AI and human channels, and Podium’s omnichannel approach can feel quick but less personal.
Lou:
Last but not least — support quality. Reviews Up is highly rated for personal support. Birdeye’s support quality actually depends on what plan you buy, and Podium? Fast, but not super personalized.
Olivia:
So to wrap it up — if you want a budget-friendly, easy-to-use, review-focused experience platform with real human support — Reviews Up really stands out against the competition.
Lou:
Couldn’t have said it better. Thanks for hanging out with us today! If you’re ready to level up yo
Drive more customer feedback and grow your brand with Reviews UP — the all-in-one business review software and experience platform designed to help companies elevate their online reputation. Whether you're a small business or an enterprise, our system makes it easy to collect & manage business reviews. Follow: Youtube. Facebook & LinkedIn.
9 episodes
