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HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
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Content provided by Andrea Comastri and Saraya O'Connell, Andrea Comastri, and Saraya O'Connell. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Andrea Comastri and Saraya O'Connell, Andrea Comastri, and Saraya O'Connell or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
Customer Service and Guest Experience - Featuring Samantha Cox
In this episode of 'Room for All,' Andrea Comastri and Saraya O'Connell, hosts from Australia's first social enterprise hotel, Hotel Etico, dive into the world of inclusive employment. They discuss the importance of creating opportunities for people with disabilities, particularly in customer-facing roles within the hospitality industry. Joined by Samantha Cox, former EA to Sir Richard Branson and founder of Samantha Cox International, they explore leadership, guest experience, and the impactful training provided at Hotel Etico. Through inspiring conversation and practical insights, this episode showcases how businesses can lead the charge toward inclusion and build meaningful careers. Tune in for a heartwarming discussion filled with personal stories, valuable takeaways, and a touch of fun.
00:00 Introduction to Room for All Podcast
00:10 Meet Your Hosts: Andrea and Saraya
00:35 Mission and Vision of Hotel Etico
00:47 Podcast Content Overview
01:33 Starting the Episode
01:45 Casual Morning Banter
02:31 Introducing Samantha Cox
03:40 Samantha's Early Life and Travel Adventures
07:16 Career Journey: From UK to Australia
09:29 Working with Richard Branson
10:44 Life on Necker Island
24:35 Leadership Insights and Lessons
26:04 Leading by Example: The Core of Leadership
26:46 Empathy in Leadership: A Strength, Not a Weakness
27:48 The Importance of Honest Feedback
28:39 Authenticity and Vulnerability in Leadership
30:41 The Loneliness of Leadership
31:23 First Impressions and Customer Service
33:36 Enhancing Guest Experience: Practical Changes
38:16 Continuous Improvement and Team Engagement
43:47 The Unique Value of Hotel Etico
49:03 Wrapping Up: Reflections and Future Plans
Chapters
1. Introduction to Room for All Podcast (00:00:00)
2. Meet Your Hosts: Andrea and Saraya (00:00:10)
3. Mission and Vision of Hotel Etico (00:00:35)
4. Podcast Content Overview (00:00:47)
5. Starting the Episode (00:01:35)
6. Casual Morning Banter (00:01:45)
7. Introducing Samantha Cox (00:02:31)
8. Samantha's Early Life and Travel Adventures (00:03:40)
9. Career Journey: From UK to Australia (00:07:16)
10. Working with Richard Branson (00:09:29)
11. Life on Necker Island (00:10:44)
12. Leadership Insights and Lessons (00:24:35)
13. Leading by Example: The Core of Leadership (00:26:04)
14. Empathy in Leadership: A Strength, Not a Weakness (00:26:46)
15. The Importance of Honest Feedback (00:27:48)
16. Authenticity and Vulnerability in Leadership (00:28:39)
17. The Loneliness of Leadership (00:30:41)
18. First Impressions and Customer Service (00:31:23)
19. Enhancing Guest Experience: Practical Changes (00:33:36)
20. Continuous Improvement and Team Engagement (00:38:16)
21. The Unique Value of Hotel Etico (00:43:47)
22. Wrapping Up: Reflections and Future Plans (00:49:03)
28 episodes
