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In this episode of SaaS Therapy, Todd Kirk and Casey Trujillo engage with John Leh, founder and CEO of Talented Learning, to explore the intricacies of customer education and learning management systems. John shares his unique journey in the learning industry, emphasizing the importance of aligning customer education with business needs and revenue generation. They discuss common pitfalls in the buying process, the significance of understanding the buyer's mindset, and the necessity of integrating customer education into the broader organizational strategy.
Takeaways
- Customer education should drive revenue and business outcomes.
- Understanding the buyer's mindset is crucial for successful sales.
- Organizations often rush the buying process, leading to mistakes.
- Digital adoption platforms complement learning management systems.
- Stakeholder involvement is key to a mature customer education ecosystem.
- Data-driven insights can enhance learning experiences.
- Personal and professional risks influence buyer decisions.
- Customer education should target both current and potential users.
- Continuous feedback from customers is essential for improvement.
Contents00:00 Intro
2:03 Understanding Talented Learning and Its Role
5:22 John's Unique Path to Becoming an Analyst
7:55 Prioritizing Customer Needs in SaaS Solutions
10:58 Common Mistakes in the Buying Process
13:03 Charging for Customer Education: Principles and Practices
16:07 The Buyer’s Mindset in SaaS Solutions
19:32 Ensuring Successful Implementation of Learning Management Systems
21:41 Aligning Customer Education with Business Goals
23:54 Understanding Personal and Professional Risks
28:35 The Role of Customer Education in Software Adoption
30:45 Leveraging AI for Enhanced Learning Experiences
34:52 Expanding the Reach of Customer Education
38:09 Maturity Levels in Customer Education
Resources
Credits
Show manager: Jenna Mollinet
93 episodes
