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In this podcast we look at how to move beyond curiosity to the practical craft of adaptive selling—how to drop scripts, read cues, surface unspoken needs and pivot solutions in real time to solve real problems. We share stories, tools and steps for customer-centric conversations, stronger follow-up and trust that creates referrals.
• replacing one-size-fits-all pitches with client-centric conversations
• researching cues without creating a fixed script
• surfacing unspoken needs with better questions
• pivoting solutions in real time around true pain points
• using targeted narratives and relevant proof
• measuring impact and aligning on success criteria
• follow-up timing, referrals and post-sale support
• flexing style with DISC to improve rapport
• embracing objections as data and learning loops
• adopting continuous learning to compound results
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Graham Elliott

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Chapters

1. From Curiosity to Strategy (00:00:00)

2. The One-Size-Fits-All Myth (00:00:55)

3. Customer-Centric Over Product-Centric (00:02:48)

4. Research Cues Without Preconceptions (00:04:15)

5. Unspoken Needs and Better Questions (00:05:06)

6. Pivoting the Solution in Real Time (00:07:26)

7. Narratives that Address Pain Points (00:09:59)

8. ROI, Referrals, and Follow-Up (00:12:07)

9. Post-Sale Support that Builds Trust (00:14:09)

10. Practical Steps and Role Clarity (00:16:10)

11. Behavioural Profiling with DISC (00:17:32)

12. Questions, Objections, Continuous Learning (00:19:19)

56 episodes