How AI Will ‘Transform The Retail Industry’ Schwab Network podcast

AI agents are impacting commerce, and Katherine Black thinks they will “transform the retail industry.” She argues that consumers are “researching” on agentic platforms for deals and product quality, which she thinks will eventually move to “transacting on site.” Consumers seem interested in using the technology, particularly “price sensitive” groups. She notes, though, that the technology needs to win consumer trust.

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How AI Will ‘Transform the Retail Industry’

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