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The Next Big Idea is a weekly series of in-depth interviews with the world’s leading thinkers. Join hosts Rufus Griscom and Caleb Bissinger — along with our curators, Malcolm Gladwell, Adam Grant, Susan Cain, and Daniel Pink — for conversations that might just change the way you see the world. New episodes every Thursday.
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Most companies say they care about engagement — but decades of data show those engagement scores barely move. Meanwhile, burnout has become a global epidemic.
In this episode of FUTUREPROOF., we sit down with Mark C. Crowley, bestselling author of Lead from the Heart and the new book The Power of Employee Well-Being, to explore why the billion-dollar engagement industry has failed workers — and what science says actually drives performance.
Crowley argues that engagement is a symptom, not a cause — and that well-being, not busyness, is the real engine of productivity. He shares evidence-backed ways leaders can track and improve well-being, hold managers accountable for the human side of leadership, and create workplaces where people genuinely thrive.
We discuss:
- Why engagement surveys don’t work (and what to measure instead)
- How well-being directly impacts innovation and retention
- What post-pandemic workforces really want from leadership
- The neuroscience of motivation and connection at work
- How to lead with authenticity without losing authority
If you’ve ever wondered why “perks” don’t fix burnout, or what the next era of human-centered leadership looks like, this episode will make you rethink what it means to truly lead people.
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