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In this episode of Multifamily Real Estate Investing from Mara Poling, we’re taking you inside the engine room of multifamily operations with John Jones, COO at Mara Poling.

While most conversations center around financials and investor strategy, this week we focus on where performance truly happens: onsite execution. John shares what a typical week looks like overseeing property management, construction, vendor relationships, and the countless moving parts that keep assets running smoothly.

We dive into what makes a great property management partner, how to navigate hurdles like staffing turnover and occupancy dips, and why proactive communication is key to protecting returns. John also discusses value-add construction projects, the areas that deliver the biggest bang for the buck, and what operational priorities he’s watching as the year unfolds.

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