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HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
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As a business owner, my goal is for every customer to become a referral. Wouldn't you agree? To make that happen, we have to deliver on what we promise.
No one who pays for a service should have to lower their expectations to avoid disappointment. So, what is the key to a consistent customer experience? Having a trusted team.
In today's episode, we discuss:
Why you should build a team with people who care about your mission and values
How to deal with the anxiety of "passing the baton" after you close a sale
Your team will make mistakes — here is how you recover gracefully
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