In this episode, co-hosts Lisa Welchman and Andy Vitale speak to user experience design expert Laura Klein. Laura is the author of Build Better Products and UX for Lean Startups.

Laura spoke about how a lack of reflection and consideration during the product development life cycle contributes to some of our online low-quality experiences. She also reveals how her engineering background and love of logic impact how she approaches user experience design.

Episode transcript

About Laura Klein

Laura fell in love with technology when she saw her first user research session over 20 years ago. Since then, she’s worked as an engineer, user experience designer, and product manager in Silicon Valley for companies of all sizes. She’s written two books for product managers, designers, and entrepreneurs, Build Better Products (Rosenfeld Media ’16) and UX for Lean Startups (O’Reilly Media ’13), and she’s a frequent speaker at tech conferences, including SXSW, Lean Startup Conference, and Mind the Product. She is currently Principal at Users Know, a UX design consultancy, and works as a coach and adviser to product teams and startups.

Resources

Laura Klein's Website

Build Better Products: A Modern Approach to Building Successful User-Centered Products by Laura Klein

UX for Lean Startups by Laura Klein

What is Wrong with UX Podcast

People and Topics Laura Talks About

Kate Rudder

How to Build a Task Flow

How to Build a Task Flow Part 2: Combining Modules

Follow Laura Klein on Social Media

Twitter