Manage episode 513312919 series 3404963
Think your team's psychological safety is sorted because everyone gets along? Think again. In this episode, we dig into what psychological safety actually means and why "nice" teams often aren't high-performing ones. We explore the difference between surface-level harmony and true psychological safety, and share practical strategies for building a culture where people can admit mistakes, challenge ideas, and take interpersonal risks without fear.
Key points from this episode
- What psychological safety really means (and why it's not just about being nice to each other)
- The high support, high challenge framework and why both are essential for performance
- Warning signs that your team lacks psychological safety (even if everyone seems to get on)
- How to role model vulnerability and normalise mistakes as a leader
- Simple language reframes that make challenge feel safer
00:00 Introduction and Topic Overview
01:00 Defining Psychological Safety: Taking Interpersonal Risks
03:00 The Problem with "Nice" Teams and Surface-Level Harmony
05:00 Why Psychological Safety is the Foundation for High Performance
06:00 The Impact of Psychological Safety on Team Culture
08:00 The High Support, High Challenge Framework
10:00 Signs Your Team Has (or Lacks) Psychological Safety
12:00 Creating Space for Honest Conversations
15:00 Building Psychological Safety in Practice
18:00 Role Modelling: Admitting Mistakes as a Leader
19:00 Holding Learning Reviews and Reflective Practice
21:00 Structured Challenge: Using Devil's Advocate
22:00 Language Reframes: "I See That Differently" vs "I Disagree"
24:00 The Power of the Pause in Maintaining Psychological Safety
25:00 Wrap Up: High Support AND High Challenge
Useful Links
Connect with Pam on LinkedIn: https://www.linkedin.com/in/pamelalangan/
Connect with Jacqui on LinkedIn: https://www.linkedin.com/in/jacqui-jagger/
Follow the Catalyst Careers LinkedIn page for career tips and advice
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