In this episode, Dave Gallegos interviews Kim Crea, a seasoned mortgage professional with over 22 years of experience. They discuss Kim's journey in the mortgage industry, the importance of detail-oriented processing, and effective communication strategies with clients. Kim shares her insights on maintaining client relationships, setting expectations, and the emotional rewards of helping clients achieve their homeownership dreams. The conversation also touches on time management, mentoring new loan officers, and the significance of personal relationships in a competitive market. Throughout the episode, Kim emphasizes the need for discipline and accountability in sales, ultimately concluding that success in the mortgage industry comes down to showing up and doing the work.

Episode Highlights:

00:00 Meet Kim Crea: A Veteran in the Mortgage Industry

01:36 Transitioning from Corporate America to Mortgage

04:16 The Challenges of Balancing Work and Family

05:03 Starting as a Loan Officer: Lessons Learned

07:37 The Importance of Customer Experience

10:16 Effective Communication with Clients

12:22 Building Long-Term Client Relationships

14:59 Navigating the Current Mortgage Landscape

18:11 The Role of Technology in Mortgages

20:20 The Impact of Personal Stories in Mortgage Lending

25:33 Transformative Coaching in Mortgage Lending

26:48 The Discipline of Self-Management

32:53 Navigating Challenges in the Mortgage Industry

35:31 Building and Maintaining Referral Relationships

42:35 Advice for New and Struggling Loan Officers

49:39 The Key to Success: Show Up and Do the Work