Inside Capital One’s Operational Resilience Framework The Employee Safety podcast

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Inside Capital One’s Operational Resilience Framework

The Employee Safety Podcast

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At Capital One, operational resilience is a long-term, companywide investment that prioritizes customer needs. Theresa Reynolds, Senior Director of Operational Risk Management, shares how her team ensures the company can deliver on its promises, even amid disruption.

From mapping essential services to tackling third-party risk, she breaks down the pillars of Capital One’s resilience framework. The insights Theresa shares can be applied to organizations of any size aiming to build lasting resilience and strengthen business continuity.

Episode highlights:

Capital One’s customer-first definition of operational resilience
How dependency mapping reveals hidden single points of failure
Resilience frameworks that align leadership and guide decisions
How to avoid burnout by building bench strength across incident response teams

The Employee Safety Podcast is hosted by Peter Steinfeld, SVP of Safety Solutions at AlertMedia.

Get every episode delivered straight to your inbox by subscribing at https://www.alertmedia.com/podcast/.

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#Employee Safety #MBA #Business #Podcasting Education #AlertMedia

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