What’s The Real Cost Of Ignoring Mental Health In Hospitality? Talking Hospitality podcast

What’s the Real Cost of Ignoring Mental Health in Hospitality?

2d ago 21:20

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What happens when hospitality businesses keep saying “we support mental health” — but don’t back it up with action?

In this eye-opening episode, we sit down with Rachel Kerr-Lapsley, Managing Director of Kelly’s Cause, the mental health charity changing how the industry supports its people — from the ground up.

Rachel shares hard truths about performative wellbeing, what really makes a difference to staff, and why the most effective mental health support doesn’t have to cost the earth.

In this episode:

What businesses get wrong about mental health “awareness”
Why rota consistency matters more than a free yoga class
The shocking gap between support offered vs actually used
How better culture cut one hotel’s turnover from 85% to under 45%
What employers can do this week to help their teams thrive
Why fear of losing staff shouldn't stop you from training them
How Kelly’s Cause partners with hospitality leaders to embed real change

Whether you’re running a kitchen or a multi-site group, this episode offers honest, actionable advice to create safer, healthier workplaces — without the fluff.

💡 “It’s not your job to educate people about mental health. It’s your job to create a workplace that respects it.” — Rachel Kerr-Lapsley

👉 Learn more or support their work at kellyscause.com

📩 Email: [email protected]

📲 Follow on Instagram: @kellyscause

🔗 Talking Hospitality donation link: https://www.kellyscause.com/donate

Takeaways:

It's crucial for employers to understand that mental health awareness has evolved significantly post-pandemic; employees today know more about mental health than ever before.
Kelly's Cause is dedicated to providing tailored mental health support specifically for hospitality workers, founded in memory of a chef who tragically died by suicide.
Employers should focus on practical tools and strategies to create a healthy workplace rather than merely raising awareness about mental health issues.
Effective mental health support can save businesses money on recruitment and turnover by fostering a supportive and healthy work environment for employees.

Links referenced in this episode:

Companies mentioned in this episode:

Kelly's Cause
Mental Health First Aid England
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