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HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
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Your host, Thomas Watkins, talks with the Co-Founder and CEO at PolyAI, Nikola Mrkšić. Nikola discusses the evolving challenges of customer service, especially as demand rises and human agents decrease.
He explains how PolyAI uses advanced, lifelike AI to automate complex customer interactions with empathy and brand alignment. Nikola emphasizes the technology’s implementation in large enterprises, the balance between AI and humans, and the future of self-serve AI.
Learn more about Nikola's work HERE.
Connect with Nikola on LinkedIn HERE.
Think you'd be a great guest on the show? Apply HERE.
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