Share
))
HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
…
continue reading
Manage episode 515239890 series 3545912
Content provided by Thomas Watkins. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Thomas Watkins or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
Your host, Thomas Watkins, talks with the CEO at Frontline Performance Group, Geoffrey Toffetti. Geoffrey discusses how hotels and service businesses can boost revenue by empowering frontline employees—like front desk agents and servers—with the Engage SaaS platform.
He explains how Engage uses AI-driven insights, goal tracking, and incentives to transform staff from order takers into service-based sales professionals. Geoffrey highlights the importance of natural, customer-focused upselling, and shares real-world results, including significant revenue growth and improved guest experiences, demonstrating the value of investing in frontline employee development.
Learn more about Geoffrey's work HERE.
Connect with Geoffrey on LinkedIn HERE.
Think you'd be a great guest on the show? Apply HERE.
154 episodes
