For many of us work is a place where we *have* to go. But what if it was a place we *wanted* to go? What would have to be true for work to be a better place for all of us?

My guest and employee experience design expert, Lisa Morris, is passionate about designing ways to make the world of work a much better place for people.

In this conversation Lisa and I discuss her perspective on shifts in the workplace in the last 30 years, discovering human-centered design and shifting her professional focus to employee experience design, mentorship, distinguishing between technical expertise and true leadership, deep listening and making a connection with each other at work, the importance mindset plays in enabling people to design effective solutions, how studying typography helped her be a more effective consultant, the workplace as community, how to make work a better place for people and more.

ABOUT OUR GUEST

Lisa Morris has over 25+ years’ experience at the forefront of brand, organizational behavior, and human-centered design. As founder and CEO of XPLOR, she has become a leading expert in EX design and service design. Her innovative approach has helped clients in a range of sectors bridge design and execution to create engaging and memorable experiences for their customers and employees that create lasting value.

Before starting XPLOR, Lisa served as a Senior Director at Sparks Grove, where she led the Global Employer Brand and Employee Experience Practice and co-led the Service Design Practice. During her tenure, she helped some of the world's most prominent brands, including Coca-Cola, Red Hat, and Johnson & Johnson, tackle complex employee engagement challenges.

Prior to Sparks Grove, Lisa spent nearly 20 years at Accenture, where she worked with a diverse set of global clients, including Accenture itself. Her educational background includes an undergraduate degree in Mass Communications and a graduate degree in Organizational Behavior and Communication from Miami University in Oxford, Ohio. Additionally, Lisa holds advanced certificates in Employer Brand Strategy, Graphic Design, Human-Centered Design, and Service Design, and is a certified Human-Centered Design Instructor and Facilitator.

ABOUT MAKING BUSINESS ART

Making Business Art is a podcast for curious people where we explore how to make our work more meaningful and enchanting for ourselves and the people we serve. We draw lessons and inspiration from entrepreneurs, designers, scientists, creative leaders and artists about creating remarkable experiences that light up our customers and our teams.

This podcast is the creation of and hosted by me, Ezequiel Williams. I am an entrepreneur, innovation strategist, facilitator, and business designer. I help leaders and teams see their challenges differently and find ways to deliver value that are more desirable and satisfying for the people they serve. I am very curious and love to learn about how things work, what makes people tick, and how to create more joy in the world.

Instagram: @MakingBusinessArt