Leading and governing effectively recognises that “people are an integral factor to ensuring things are done effectively. Board members, staff, and volunteers need to be empowered, trained and equipped to serve. The concept of service needs to be embedded within the infrastructure. Internal audit is an essential part of this pathway. Different systems need to be managed, controlled, and reported upon, on a frequent basis. Where things are not happening as expected, they are investigated, then discussed and corrective action is taken”. Morlai Kargbo, an Association of Chartered Certified Accountants (ACCA) award winner, sets the scene for a fascinating conversation.