In this episode of Awkward Etiquette, host Kiki Astor explores the world of modern household staff in wealthy homes. The world of Downton Abbey is a bit antiquated- how do today's wealthy people run their homes? With sophisticated household staff. Discover how today's private service professionals differ from traditional butlers and maids, with many trained in luxury hospitality or even military service. Learn about the complex dynamics between staff and employers, including the differences between old money and new money attitudes. Get insider tips on hiring and managing household employees, from nannies to estate managers. Kiki shares etiquette advice for interacting gracefully with staff, whether in your own home or as a guest. Plus, get a sneak peek at Kiki's upcoming novel 'Service Entrance' which offers a fictional glimpse into the private world of household staff. Don't miss this fascinating look at the invisible engine that keeps luxury homes running smoothly.