Summary

In this episode of the Web Usability podcast, Lucy Collins, along with Ken and Sophie, discuss the critical process of turning research into actionable insights. They emphasize the importance of setting clear research objectives, involving stakeholders early, and observing live research sessions to understand user struggles. The conversation highlights the need for collaborative sense-making among teams and the significance of framing recommendations within organizational constraints to ensure effective implementation of research findings.

Takeaways

• Setting clear research objectives is crucial for actionable insights.
• Involving stakeholders early fosters buy-in and trust in the process.
• Observing live research sessions provides powerful insights into user experiences.
• Collaborative sense-making helps align different perspectives on research findings.
• Framing recommendations within organizational constraints is essential for implementation.
• Understanding what success looks like for a website is key to effective research.
• Quantifiable metrics can help demonstrate the value of research efforts.
• User testing should be approached with an open mind to receive constructive feedback.
• Engaging different levels of stakeholders ensures comprehensive understanding of issues.
• The process of turning research into action is a collaborative effort.

• Transforming Research into Actionable Insights
• The Power of User Research in Web Usability
• Collaborative Approaches to User Experience

• "What does success on this website look like?"
• "If you trust the methodology, you’ll trust the results."
• "The pain of your users is a powerful motivator for change."
• "We are changing the world, one user research session at a time."
• "It's all about collaboration."
• "We need to set clear and quantifiable research objectives."

00:00 Introduction to Web Usability

01:07 Turning Research into Action

05:59 Setting Clear Research Objectives

12:09 Involving Stakeholders Early

17:52 Observing Live Research Sessions

23:58 Collaborative Sense-Making

30:07 Overcoming Organisational Constraints