Keeping customers coming back is one of the most powerful ways to build a sustainable microbakery. In this episode, I dive into why repeat customers are a goldmine for your business and how focusing on retention can save you time, energy, and stress. We’ll talk about simple ways to create a great first experience, communicate clearly, and make customers feel valued—so they don’t just buy from you once, but again and again.

If you feel like you’re constantly chasing new customers, this episode is for you. I’ll share easy-to-implement strategies to increase repeat orders, from small thoughtful touches to simple loyalty perks. Plus, I’ll walk you through how to track your top customers and keep them engaged, so your business grows organically with less effort.