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In this episode of The Databricks Diaries: AI Readiness, Andy Davis sits down with Jessica Simons-Boswell, Enterprise Data Officer at Diligenta, to explore how financial services organisations can embrace AI while operating in a highly regulated, risk-averse environment.

Jessica shares candid insights on:

  • Why financial services often lag in AI adoption — and why that’s not always a bad thing
  • The cultural and governance challenges of introducing AI in regulated markets
  • Practical, value-driven AI use cases like complaint handling and correspondence automation
  • How to manage executive enthusiasm without becoming the “blocker” in the room
  • Why clean data, strong guardrails, and transparency are essential for safe AI deployment

A thoughtful, pragmatic discussion on balancing innovation, compliance, and cultural change in the journey to AI readiness. Perfect for data leaders, CDOs, and anyone shaping AI strategy in financial services.

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27 episodes