In this episode of The Connected Physician, host Katharina Juenger welcomes Chanie Gluck, CEO and founder of multiple billing companies and host of the Leaders in Medical Billing podcast. With over 30 years in the medical billing industry, Chanie shares her entrepreneurial journey from launching a billing company in Brooklyn at 24 to building a global outsourcing powerhouse.

In this episode, Katharina and Chanie discuss:

✅From Brooklyn to Global BPO – How Chanie launched her first billing company and pioneered offshoring to India when it was still uncommon in the industry.

✅The Evolution of Revenue Cycle Management (RCM) – Why billing is moving from in-house teams to outsourced and tech-enabled solutions.

✅AI in Medical Billing: Hype vs. Reality – Why many AI tools lack proven results, and what physicians should consider before investing in automation.

✅Tailoring RCM Strategies to Physician Personality – How control-oriented vs. delegation-ready doctors can approach billing and outsourcing differently.

✅Offshore Teams and Communication Gaps – The importance of pairing outsourcing with strong internal leadership and clear expectations.

✅Tech Strategy Tips for Growing Practices – Why investing in the right platforms—like Adonis—can pay off, and how to avoid overpriced white-label software.

✅Why Every Practice Needs an RCM Expert – Billing success starts with front-office workflows, coding accuracy, and end-to-end cash management.

✅Training and Accountability in Multi-Doctor Practices – How daily claims submission, monitoring rejections, and staff training can prevent revenue leaks.

✅Optimizing AR with Offshore and AI Support – Why accounts receivable should be outsourced, and how AI can be trained to handle denial management.

✅Patient Billing and Communication Tools – The role of SMS platforms in modernizing billing and improving collections.

✅Building a People-First Global Culture – How shared values, connection, and purpose can drive success in teams across the U.S. and India.

✅Leadership, Parenthood & Balance – Chanie shares her tips for effective delegation, self-care, and staying focused on strengths as a leader and mother.

Links and Resources:

• Chanie Gluck on LinkedIn - https://www.linkedin.com/in/chanie-gluck-b318495/

Thanks so much for joining us this week. Want to subscribe to The Connected Physician Podcast? Have some feedback you’d like to share? Connect with us on YouTube, iTunes or Spotify and leave us a review!