In this conversation, Greg Arthur and Nick Shackleton Jones explore the critical distinctions between education and learning, emphasizing the need for experience design in learning environments. They discuss the influence of social media on learning and development, the challenges posed by traditional learning models, and the importance of context in creating effective learning experiences. The conversation highlights the disconnect between theory and practice in learning, the rituals that often hinder progress, and the necessity for organizations to embrace real learning experiences over superficial metrics. In this conversation, Greg Arthur and Nick explore the evolving landscape of Learning and Development (L&D), discussing the moral dilemmas faced by professionals in the field, the impact of AI on education, and the importance of performance support and experience design. They delve into the challenges of leadership, the disillusionment many feel within the industry, and the need for a shift towards more meaningful learning experiences. The discussion highlights the reactive nature of the industry, the role of compliance, and the future of learning management systems, ultimately emphasizing the necessity of swimming against the tide to create impactful learning environments.

Titles

Rethinking Education and Learning

The Influence of Social Media on Learning

Sound bites

"Why don't people change?"

"It's a moral dilemma in L&D."

"Do I want to step out of line?"

Chapters

00:00 Education vs. Learning: A Fundamental Distinction

05:47 Conformity and Resistance to Change in Learning

11:19 Experience Design: Lessons from Other Industries

17:13 Transformative Experiences: The Power of Small Interactions

27:57 The Disconnect in Job Advertisements

32:47 Adapting 5DI for Real-World Applications

39:38 The Metrics of Success in Learning

50:06 The Birth of Learning Design

55:33 Revolutionizing Training for New Consultants

01:00:37 The Role of Learning Management Systems (LMS) and Experience Platforms (LXP)

01:06:49 The Evolution of Wearable Technology and User Experience

01:16:13 Swimming Against the Tide: The Role of Learning in Growth

Keywords

education, learning, experience design, social media, learning development, instructional design, performance support, data-driven learning, organizational change, engagement, Learning and Development, AI in Education, Performance Support, Experience Design, Leadership, Compliance, Future of Learning, Technology in Learning, Social Impact of AI, Career Choices in L&D

Takeaways

Education and learning are fundamentally different concepts.

Social media influences the way learning and development discussions occur.

Traditional learning models often fail to engage learners effectively.

Experience design is crucial for creating impactful learning experiences.

Contextual understanding is essential for effective learning.

Small details in experience design can lead to significant learning outcomes.

There is often a disconnect between learning theory and practical application.

Organizations may adopt new language without changing underlying practices.

Real learning experiences are often neglected in favor of traditional methods.

Data-driven approaches in learning can sometimes lead to superficial metrics. It's a moral dilemma in L&D to choose between compliance and making a difference.

Career choices in L&D often lead to a personal decision about impact.

There's a dichotomy in available roles in the learning industry.

AI is set to hollow out traditional education roles.

Performance support is a key area where human input is still needed.

Leadership skills are crucial for business performance.

Disillusionment is common among L&D professionals today.

AI's role in learning conferences often lacks real impact.

The future of learning design is evolving but still needs clarity.

An agency model could revolutionize how learning is delivered.