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53 | The Revenue-Generating Potential of CSRs: The Power Selling Pros Way with Brigham Dickinson
Freedom Blueprint for Home Services | HVAC, Plumbing, Electrical, Leadership, Business Growth
Manage episode 449879257 series 3615126
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Show Information
Episode Number: 53
Date: 9/23/2024
Duration: 37:43
Host: Justin Deese
Host Contact: JustinDeese.com
Guest: Brigham Dickinson
Company: Power Selling Pro's
Website: www.PowerSellingPros.com
Demo: https://powersellingpros.com/schedule-coaching/
Booked By Power Selling Pros
Website: www.Bookedbypsp.com
Demo: https://www.bookedbypsp.com/home-page1670948825393
Summary
In this episode, I'm joined by Brigham Dickinson from Power Selling Pros. We delve into the strategies for transforming Customer Service Representatives (CSRs) into revenue generators. By leveraging training and accountability, Brigham shares how CSRs can significantly impact booking rates and contribute to your business’s bottom line. From real-life success stories to actionable insights, this episode is packed with game-changing advice for anyone in the home service industry.
Takeaways
- The Importance of Accountability: Regularly monitor and provide feedback to your CSRs to enhance their performance and booking rates.
- Invest in CSR Training: Comprehensive training programs for CSRs can lead to a significant increase in booking rates and overall revenue.
- Performance-Based Pay for CSRs: Incentivizing CSRs with performance-based pay can motivate them and increase their efficiency in upselling services.
- Leveraging Low Hanging Fruit: Focus on converting the calls that are already coming in to maximize revenue without increasing marketing spend.
- The Impact of Personal Stories: Understanding personal motivations and stories can inspire better performance and commitment in team members.
Chapters
- Introduction and Guest Welcome - 00:02
- The Origin of Power Selling Pros - 01:22
- Brigham's Motivation for Writing Books - 02:08
- Stumbling Blocks and Initial Struggles - 05:38
- Training and Accountability in CSR Performance - 09:01
- Real-Life Success Stories with Increased Bookings - 10:25
- Software Utilization in Training - 15:24
- Size of Businesses That Benefit from Training - 16:03
- Final Thoughts and Wrap-Up - 20:01
Keywords
Customer Service Representatives, CSR Training, Revenue Generators, Booking Rates, Home Service Industry, Power Selling Pros, Pattern of Excellence, Brigham Dickinson, Booked by Power Selling Pros, Business Growth, Call Handling, Performance-Based Pay, Upselling Services, Plumbing, HVAC, Air Conditioning, Electrical, Contractor, Freedom Blueprint Podcast, Justin Deese, Kristen Deese, When Your Business Partner is Your Spouse,
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