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Manage episode 493669727 series 3619112
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When a service is under pressure, the first thing people look at is the action plan.

But in my experience, the real starting point is often overlooked:

👉 Mindset.

In this week’s newsletter, I’m sharing the 5 mindset shifts every Registered Manager needs to lead real, lasting quality improvement, especially when the pressure is on.

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17 episodes