Episode 12: In this episode, Kerry Boudreaux interviews Ashley Williams, who shares her insights on a successful implementation in a mid-sized city, particularly focusing on her experience with the North Carolina city of Hendersonville's transition to Oracle Fusion Cloud. They discuss the importance of adaptability, trust in consulting partners, and effective change management strategies. Ashley emphasizes the need for open-mindedness, collaboration across departments, and the role of leadership in fostering a culture of growth and efficiency. The conversation also touches on lessons learned from the implementation process and the significance of building strong relationships between clients and consultants.

Chapters

00:26 Welcome and Guest Introduction

04:24 Key Insights from Hendersonville's Implementation

07:02 The Importance of Change Management

10:49 Building Trust with Consulting Partners

14:32 Navigating Fractured Relationships

17:32 Hendersonville's Successful Strategies

23:27 Lessons Learned from Implementation

29:18 Personal Insights and Closing Thoughts

30:27 Conclusion

Welcome and Guest Introduction

Kerry Boudreaux

Hi and welcome to the FourthSquare Solutions Podcast. In this episode I am so excited to have our guest, Ashley Williams on with us. Folks, we're going to dig into what a successful implementation looks like at a mid-sized city. And again, I can't be more than happy to have with us, Ashley Williams. Ashley, welcome to the podcast.

Ashley Williams

Yeah, thank you so much for having me, Kerry.

Kerry Boudreaux

Absolutely. The reason why I'm so excited is that Ashley has sat on both sides of the fence. She actually worked for the City of Hendersonville (NC) in their finance department when they migrated from Tyler Munis over to Oracle Fusion Cloud. And now she works for us as she wears a couple of hats. She works on the implementation team as a project manager, but she's starting a new role with us as our Customer Success Manager. So this is why I'm so excited because she's going to give us insight from both the customer side and from the consulting side.

Conclusion

But anyway, for those of you who are listening, thank you for joining us again. And we'll be back in two weeks with another exciting episode. Until then, always be asking yourself, “How can you be transforming your business through technology and innovation?” Thank you.

Ashley Williams

Yeah, thank you so much.

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