One of the biggest fears intake teams have is this:

“What if we sign a questionable case… and have to drop it later?”

In this episode, Gary Falkowitz dismantles that fear and reveals the truth:

Negative reviews don’t come from being dropped. They come from being ignored, confused, or disrespected.

You’ll learn:

🔹How to drop a client without damaging your reputation

🔹What language to use at the beginning of the relationship

🔹Why “maybe” cases are worth signing

🔹How communication can turn letdowns into loyalty

Biggest Insight:

Handled right, even a dropped case can lead to a 5-star review.

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