Most law firms treat referrals like a bonus. But when managed right, referrals are the most cost-effective, scalable path to consistent revenue.

In this episode of The Intake Playbook Podcast, I walk you through the biggest mistakes I see firms make with referrals—and exactly how to fix them.

You’ll learn:

🔹 Why warm transfers should be a non-negotiable standard

🔹 How to hold referral partners accountable (just like internal staff)

🔹 Why follow-up is your responsibility—not theirs

🔹 How to keep the referred clients engaged, even after they’ve been handed off

🔹 What a real referral system looks like

If you want to build passive revenue through referrals, it’s time to stop winging it and start treating it like a real part of your growth strategy.

Biggest Insight:

Referrals done right are low-effort, high-return. But done wrong, they quietly kill trust, reputation, and results.

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