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When AI is everywhere, the teams that win don’t start with tools. They start with clarity. In this episode, Michael Parlotto, Vice President of Emerging Technologies at InComm Payments, shares a practical way to cut through hype and ship outcomes your board and your customers can feel.
Michael leads Go Studio, InComm’s innovation center. His work pairs disciplined discovery with fast, user-centered prototyping and a futures practice that protects launches after day one. In plain language and real examples, he explains how to frame the right problem, test ideas quickly, and design for resilience so products work even when networks don’t.
What you’ll learn
- A simple, repeatable sequence that moves from problem framing to design thinking to futures signals
- Why diverse data and low-fidelity prototypes reduce rework and improve adoption
- How voice-led inputs can outperform typed prompts by capturing richer intent
- How to design for offline and edge conditions so apps keep working in the real world
- A board-ready way to rank big bets by impact and effort
“First, focus on the problems and the situations that you’re solving for.” — Michael Parlotto
If you’re being asked to “add AI” while also proving measurable value, this conversation gives you a clear path forward. You’ll hear how to find the real friction, align teams on a few high-value bets, and build safeguards that keep your launch from being copied or derailed. You’ll also learn how to connect architecture decisions—like offline modes, edge processing, and secure synchronization—to customer experience and business outcomes.
Call to action
Watch the conversation, share it with your product and engineering leaders, and subscribe for more executive-level insights on building reliable, resilient digital experiences that actually move the needle.
Watch and Read
📖 Read the companion articles and more:
- Watch the episode and check out the podbook
- How Innovation Centers Navigate AI Hype and Deliver Real Results
- Problem Framing That Drives Real ROI
- Delivering AI on Resilient, Secure Networks
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- Watch the YouTube Shorts Playlist
- Subscribe to the LinkedIn Newsletter
- Listen on Captivate: Go Beyond the Connection
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- Learn more about Bigleaf Networks
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