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What does it take to reposition IT as a driver of revenue—not just a responder to outages?
Kurt Shriner, Vice President of IT Infrastructure Management at Capital Bank, has spent nearly two decades in technology leadership. But it’s his background in psychology and live events that shapes his leadership style today. In this episode of Go Beyond the Connection, Kurt shares how psychological safety, internal marketing, and strategic roadmaps are helping him turn IT into a high-performing, growth-aligned force within the bank.
Here’s what you’ll learn from Kurt’s roadmap:
- Psychological safety is a growth strategy. When engineers feel safe speaking up, retention improves and issues surface earlier—before they become costly.
- IT must market itself. Kurt treats his 18-month roadmap like a campaign—public, strategic, and tied to specific KPIs. It earns trust, headcount, and budget.
- Leadership starts with listening. Kurt leads through mentorship and empathy, building trust through check-ins, ownership, and collaborative decision-making.
- You can’t be everywhere—so control the intake. By routing all support requests through himself, Kurt shields his engineers from constant context-switching and keeps projects on track.
- Tailored advocacy earns a seat at the table. Whether talking to a CFO, CRO, or COO, Kurt speaks their language—connecting tech outcomes to the metrics they care about.
“When I talk about transforming IT into a growth enabler, I’m not saying we stop break‑fix. We still keep the lights on. I’m looking for value‑add that proves we’re more important to the business than before.” – Kurt Shriner
If you're an IT leader looking to shift how your department is seen, this episode is a playbook for reframing IT’s role—from reactive support to proactive growth partner. Learn how Kurt earns trust across departments, retains top talent, and builds transparency into every project milestone.
Listen now and start building your own roadmap:
25 episodes
