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It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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When AI decides who gets care first, who gets left behind? In this episode, we unpack the ethics of Process Intelligence - why it's not just about efficiency, but fairness, transparency, and trust.
From hospital algorithms to the human decisions that still matter most, we explore how to build systems that help - without harm.
Featuring Wil van der Aalst and Vanessa Candela.
-- About the Show --
Trust the Process is the show where process pioneers reveal the science, stories and secrets to make processes work - so you can, too.
Hosted by Angela-Sophia Gebert from the Celonis Academic Alliance, it's the podcast that demystifies the world of Process Mining and Process Intelligence.
-- About Celonis --
Celonis makes processes work for people, companies, and the planet.
Since 2011, Celonis has helped 1,000+ of the world’s largest companies to realize value across the top, bottom, and green line.
Because when processes work, everything works.
5 episodes
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