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HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
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When you’re facing failed QA inspections, bad guest reviews, and the threat of losing your franchise flag, there’s no time for slow fixes—you need a turnaround expert. Jake Isaacs has made a career out of stepping into these high-pressure situations and leading hotels back to health.
In this episode of The Room Key, Jake sits down with Chase Keller to discuss his remarkable journey: growing up across the U.S., launching his first business in high school, entering hospitality as a chief engineer, and quickly rising to general manager.
Jake walks us through a real-world turnaround story—how he revived a struggling SpringHill Suites in Dallas, passed critical QA inspections, rebuilt guest satisfaction scores, and did it all without big budgets. He shares insights on leadership, cross-training teams, removing “pain points” for guests, and why a $7 toilet flapper can be worth thousands in revenue.
Whether you’re a hotel owner, manager, or just love behind-the-scenes stories of operational success, this episode delivers practical takeaways and inspiring leadership lessons.
13 episodes
