HealthTech2Care (HT2C) Podcast featuring Hari Prasad, Co-founder & CEO at Yosi Health

In this episode, Hari Prasad shares the story behind Yosi Health — starting with the moment he walked into urgent care with a dislocated shoulder and was handed a clipboard. That frustration pushed him to interview hundreds of physicians and front-office teams, uncover patterns in workflow inefficiencies, and build what became the first pre-arrival intake platform integrated with most major EMRs.

We discuss the real reasons patient intake still takes ~14 minutes per visit, why 83% of patients prefer online booking but 60% of appointments are still made by phone, and how Yosi is helping practices move toward a fully digital front door.

Hari also breaks down why voice AI is becoming a major focus and how Yosi is looking to solve for 70% of patient calls being fully handled through automation — freeing staff to focus on higher-value work while improving the patient experience.

Highlights:

• The urgent care injury after dislocating his shoulder playing basketball that revealed how broken patient intake workflows still are
• Why patient intake takes ~14 minutes and how that impacts both patients and clinicians
• The gap between what patients want (online booking) vs. how clinics still operate (phone calls)
• How Yosi Health built 1,500+ pediatric workflows and deep specialty-specific customization
• The rise of voice AI and why Yosi is targeting 70% call automation
• How practices can rethink the entire patient journey — before, during, and after the visit

Timestamps:

00:00 Intro

01:43 How did a personal injury lead you to start Yosi Health?

05:05 How did Yosi grow from urgent care into broader specialties?

08:12 How common is it for clinics to still use paper intake forms?

12:10 What's the real reason EMRs haven't solved intake, and how is Yosi different?

16:10 How does Yosi integrate with major EHR/EMR systems and fit into the full patient journey?

21:29 What solutions make up Yosi's platform beyond intake (pre-arrival, telehealth, AI voice agent)?

26:28 What barriers do practices face when adopting digital intake or scheduling tech?

31:00 Which specialties are you focusing on today, and what impact have you seen?

38:10 Where is Yosi headed next with AI and automation?

42:05 How can practices connect with the Yosi team?

Hari Prasad (Guest):

🌐 Website: https://yosi.health

🔗 LinkedIn: https://www.linkedin.com/in/hariyosi

📺 YouTube: http://www.youtube.com/@yosihealth

Bert Fernandez (Host):

🌐 Website: https://www.healthtech2care.com 🔗 LinkedIn: https://www.linkedin.com/in/bert-fernandez 📺 YouTube: https://www.youtube.com/@healthtech2care

Learn more about Yosi Health: https://yosi.health

Subscribe to the HealthTech2Care YouTube channel for more in‐depth conversations with healthcare innovators: https://www.youtube.com/@healthtech2care